Quattro Consulting

Our skills and resources are available to any company planning to increase its sales and improve its competition edge without increasing existing staffing levels.

Quattro Telesales can provide support that is either for a specific or, on going campaign.  We employ thinking people, communicator's who listen well and think on their feet.  Our team assimilate information and respond to every situation individually.

Under normal circumstances, we do not use a sales script. Where antipathy is expressed to the principle of telesales people, it is invariably due to the dislike of scripted sales presentation. Scripts are often a substitute for proper training, briefing and recruitment practice - for example some companies use resting actors.

Quattro employ only sales people. We spend time, money and energy on training which is on going and comprehensive.  Our teamdo not use scripts, each presentation is different because it is reactive, not stereotyped.

The exception to our rules apply  in very specific circumstances for example, where we are responding to inbound queries as result of a clients recall a product due to a manufacturing fault, or for an instance of "Consumer Terrorism"

Or less dramatically where the Product being offered is subject to control by a regulatory body, for example during a take over.  In each of these instances it is essential that any statements or comments are exactly as agreed with the client and script is then utilized.

A market research project which requires specific answers to a very specific questions also follows scripted format.

Professional effective negotiating, requires enthusiasm, energy and dedication.  Summed up by the mnemonic Quattro! We provide an additional resource for companies large and small, short term or long.  Quattro have contracts to provide 100%of companies sales effort and others where we adopt a supporting role.

We are happy to conduct market research. Making appointments and customer care programmes are an important part of the Quattro portfolio.

However we never lose sight of the key objectives of all of our contacts, someone, either Quattro or the client direct, has product to sell - Quattro's task is to facilitate those sales.

The Quattro formula has been developed over the last 12 years.  It is based on direct experience selling for and to IT CONSULTANCY - TRANSPORT COMPANIES - MANUFACTURING TECHNOLOGIES - PUBLISHERS - EXHIBITION ORGANISERS - VIDEO SCREEN ADVERTISING.

Few products or services cannot be sold using the telephone including capital goods and plant - even complex services.  It is, however essential that the sales people are properly trained, motivated and monitored.

Effective telephone selling demands a group dynamic to work.  A telephone selling team need to have the correct blend of  activity and personalities to provide the catalyst for the "chemistry" that is always evident in a successful telesales group.

Quattro provide a third party telephone sales resource.  We sell other companies goods, services and ideas on their behalf. Quattro's telephone selling, adopted strategically can support a conventional field sales force with dramatic improvement in call and conversation ratios.  We can also sell a Product/Service without any direct contact between the actual supplier of the goods or services until the point of delivery - the client chooses the level of support that is appropriate.

The Quattro team are carefully selected. Each one is a professional whom understands the importance of our client and their customers/prospects.  Like any good sales force we are results oriented - but concern for the user, our clients customer, is paramount.